Returns and Exchange Policy

We will accept returns or exchanges of your ordered products within 72 hours of receipt, in unused condition, and only if the following conditions are met:

  • If there is an initial defect
  • Damage that occurs during delivery (damage to the protective packaging of the product is not covered)
  • If the wrong product is delivered due to a mistake on our part

If any of the above applies to you, we will handle the exchange or return of the product, so please contact us via our official Line account (@620bjblf) or info@jlchandmade.co.jp.

  • *: We cannot accept returns (refunds) or exchanges in the following cases, even within 72 hours of arrival.
  • Products that have been used at least once
  • Products that have been soiled or damaged due to customer negligence
  • Products that have been modified, customized, repaired or cleaned by the customer
  • If there are slight differences in color or appearance between the images on the page and the actual product
  • Size exchange at your convenience
  • When the lug width or buckle width differs from the specified value by less than 0.7 mm
  • Products that are clearly stated on the product page as non-returnable or non-exchangeable