Inquiry
Frequently Asked Questions (FAQ)
Is there a charge for specifying length, thickness, or other customizations?
There is no additional charge if you keep the standard specifications. Custom length (+¥1,490~), custom thickness (+¥3,990~), and custom backing material (+¥2,990~) are optional extras. Stitch color specification, quick-release spring bars (Abille processing), and hole position specification within the standard range are free of charge.
I'm concerned about sweat and leather allergies. Do you have skin-friendly backing materials like rubber?
Unfortunately, JLC HandMade does not use rubber as a backing material. This is because when rubber is bonded to a leather strap as a backing, it can peel or deteriorate depending on the usage environment, making it difficult to use comfortably for a long time.
Instead, we offer high-quality synthetic leather manufactured by Kuraray Co., Ltd. as an optional backing material. As it is a synthetic leather different from natural leather, it is recommended for those who are concerned about animal-derived materials or leather tanning agents, and those who want to keep it as clean as possible even during sweaty seasons.
It is water-resistant and easy to care for, so by lightly wiping it with a dry cloth or a firmly wrung-out cloth after wearing, it can be kept clean more easily. In addition, its smooth, matte texture aims to provide a non-sticky feel, even in summer.
However, we cannot guarantee that no allergic reactions will occur in all individuals. If you have sensitive skin or are concerned about allergies, please contact us via LINE or inquiry before placing your order.
Why are the prices different between online and physical stores/events?
This is due to the different experiences offered. Online prices are lower because customers measure themselves. Prices at physical stores/events include detailed in-person measurements by expert staff and direct consultation to propose optimal specifications.
Is there a condition for free shipping?
Free shipping on purchases of ¥25,000 (excluding tax) or more.
Do specialized shapes or brand-specific straps have different prices?
Yes, they do. For models that require special parts or unique shapes, such as Cartier, Bulgari Diagono, CVSTOS, and Panerai, the price and confirmation details will vary. Please refer to the dedicated pages or contact us via LINE.
Can you make a strap for a watch that other stores have refused?
Whether we can produce it depends on the watch's structure and the necessary parts. We may be able to accommodate curved ends, R-lugs, concave/convex shapes, and genuine D-buckle compatibility, so please consult us with photos of the watch body, lug area, current strap, and buckle.
